RETURNS AND REFUNDS

  • If you’re not happy with your purchase, you can return it within 14 days of receiving it by emailing us at returns@pomona.rocks.
  • We’ll provide you with instructions on how to return the product, and you’ll be responsible for the cost of shipping it back to us.
  • Products must be returned in their original condition and packaging, and must not have been used, worn, or washed. They must also have all accessories, tags, and labels attached.
  • We only accept returns for products that are defective or damaged, or for products that do not match the description on the website.
  • Please note that all products are fulfilled by our third-party supplier, Twofifteen.co.uk. Their return address will be provided to you along with the return authorization number.
  • Once Twofifteen.co.uk receives your returned product, they will inspect it to ensure that it is in the same condition as when they shipped it to you.
  • If they determine that the product is eligible for a refund, they will issue a refund to the original payment method within 7 business days.
  • All products are print-to-order designs and are considered bespoke articles and are non-returnable unless faulty.
  • If you have any questions about our return and refund policy, please contact us at returns@pomona.rocks.

Return and Refund Policy

If you are not completely satisfied with your purchase from Pomona.Rocks, we offer a return and refund policy subject to the following conditions:

Return Process

  • You must initiate a return request within 14 days of receiving the product by emailing us at returns@pomona.rocks. Please include your order number and the reason for the return.
  • Once we receive your request, we will provide you with a return authorization number and instructions on how to return the product.
  • Please note that all products are fulfilled by our third-party supplier, Twofifteen.co.uk. Their return address will be provided to you along with the return authorization number.
  • You are responsible for the cost of return shipping.

Product Condition and Reason for Return

  • Products must be returned in their original condition and packaging, and must not have been used, worn, or washed.
  • Products must be returned with all accessories, tags, and labels attached.
  • We only accept returns for products that are defective or damaged, or for products that do not match the description on the website.

Return Window

  • You must return the product within 14 days of receiving the return authorization number.

Refund Process

  • Once Twofifteen.co.uk receives your returned product, they will inspect it to ensure that it is in the same condition as when they shipped it to you.
  • If they determine that the product is eligible for a refund, they will issue a refund to the original payment method within 7 business days.
  • Refunds do not include the cost of shipping.

Non-Returnable Products

  • All products are print-to-order designs and are considered bespoke articles and are non-returnable unless faulty.

Please note that if you do not comply with the above conditions, Twofifteen.co.uk reserves the right to reject your return and refund request.

If you have any questions about our return and refund policy, please contact us at returns@pomona.rocks.

Thank you for shopping at Pomona.Rocks!

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